Aetherworks Kickstarter Backer Support

Yes! Create a support ticket by clicking here. Remember to verify the address change by replying from the email you used when you backed that Kickstarte...

The quickest way to confirm what you are receiving is with that projects creator.

Yes. The majority of our projects are sent via AusPost. Those projects which are not, we will be in contact to arrange alternatives to a different address. 

An email with tracking information is provided by Auspost as soon as your parcel has been scanned into their system. The tracking number and tracking link i...

We cannot give individual ETAs for parcels. AusPost will email you a tracking email once they scan the parcel at their depot, and this will include an ETA. 

No. We are unable to offer pickup of pledges at this time. 

No. Please change your address to an alternate address through our form if you are unable to take delivery at the original address. 

Check the tracking number you were sent by AusPost. They will list if you have been sent multiple parcels, and will also track them individually. In the cas...

Please fill out our contact form. Replacements and missing items are handled differently from project to project, so we will advise on a case by case basis.